Refund policy

Goldaevo Jewelry is proud to offer free return shipping on all ring, Pendants an other jewelry orders. We will provide the free return shipping label, so that your return process is seamless and easy.

All customers, we also offer one complimentary resizing.

Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry. 

HOW TO RETURN AN ORDER

1. Obtain the Return Shipping Authorization Code: Send us a message to obtain a return shipping authorization code and request your free return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free return shipping label only applies to ring, loose diamond, and loose gemstone order from the US)

2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all gemstone certificates (a $250 replacement fee per certificate will be charged otherwise). For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.

3. Shipment: Please "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small USPS Priority box and seal it. Place the small USPS Priority box inside a Flat Rate USPS Priority Envelope. 

4. If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item with signature required, and request a return receipt for confirmation that your shipment has reached Goldaevo Jewelry. Goldaevo Jewelry is not responsible for items lost or damaged while shipping.

REFUND PROCESS

After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately 2-4 business days to process upon receipt of the item. Goldaevo Jewelry will refund the original purchase amount of the item via the mode of payment used in the original purchase, with the exception of bank wire payments. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.

Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us to request another return shipping authorization. All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged items will be refused receipt.